The Manager, Data Operations is primarily responsible for guiding the data team in the management of our data resources and continuous enhancement of our processes and practices. The Manager, Data oversees the evaluation of upcoming work, assessing scope and feasibility of projects, and ensuring that the team is working to complete all projects in a timely fashion. The Manager, Data is ultimately responsible for ensuring the uptime of our applications and data infrastructure in production as well as driving workload optimizations through the department. The Manager, Data will work with the Director of Technology Operations to determine priorities and define plans to achieve departmental and company goals.

In Short

Manage a large-scale production environment with multiple workloads at varying cloud maturity levels
Manage and mentor Data engineers
Guide and direct data and data infrastructure projects
Drive and implement improvements throughout the team
Ensure compliance with relevant industry standards such as SOC 2 and HIPAA
Partner with development teams to ensure we are delivering scalable, reliable and secure solutions
Communicate with all levels of the organization, often balancing competing priorities
Develop plans to achieve company and departmental goals
Drive incident response and manage 24/7 on-call rotation
Estimate effort and timeline on projects as designed

Requirements

2+ years of experience as a people manager
7-10 years of industry experience, with at least 5 in production data experience
2+ years of experience with the Microsoft tech stack (Azure, .Net, IIS, SQL Server, etc.)
Demonstrated success managing teams in a fast-growing environment
Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams
Experience with Scrum or Kanban practices
Experience managing a 24/7 on-call rotation in a SaaS-based environment
Ability to deep dive into technical challenges, architect solutions and get hands-on
A passion for operational excellence, and the ability proactively identify and resolve issues