Product Manager for Customer Onboarding & In-App Engagement - Remote

Overview

As a Product Manager for Customer Onboarding & In-App Engagement at HighLevel, you will own the end-to-end journey from signup to activation, ensuring a seamless onboarding experience that drives customer retention.

In Short

• Build & Optimize the Onboarding Journey
• Drive In-App Engagement
• Leverage Data to Improve Retention
• Run Experiments That Drive Conversions
• Be the Voice of the Customer
• Collaborate with Cross-Functional Teams
• Customer-Obsessed mindset
• Data-Driven decision making
• Growth-Oriented thinking
• Execution-Focused approach

Requirements

• 3+ years of Product Management experience in a SaaS or B2B tech environment
• Strong understanding of customer onboarding, activation, and retention strategies
• Experience with product analytics tools (e.g., Pendo, Tableau, GA)
• Familiarity with A/B testing and growth experimentation
• Passion for creating intuitive user experiences
• Strong analytical skills
• Bonus points for experience with PLG initiatives

Benefits

• Dynamic work environment
• Focus on providing value to users
• Opportunities for learning and growth
• Collective responsibility culture
• Well-funded and profitable company