Lead, Trial Experience - Remote

Overview

The Lead, Trial Experience role at HighLevel involves providing leadership and coaching to Trial Experience Specialists, enhancing their performance, and serving as the primary point of contact for management inquiries and customer support escalations.

In Short

• Lead and coach Trial Experience Specialists.
• Enhance team performance and development.
• Provide support for customer inquiries and escalations.
• Monitor team health and performance metrics.
• Facilitate training sessions for team members.
• Identify areas for process improvement.
• Encourage collaboration and teamwork.
• Adapt to evolving business needs.
• Foster a positive work environment.
• Ensure documentation and quality service.

Requirements

• Bachelor’s Degree or equivalent SaaS experience preferred.
• Experience in SaaS sales managing the full sales cycle.
• Strong communication and negotiation skills.
• Experience leading customer-facing teams.
• Technical aptitude for software solutions.
• Collaboration and time-management skills.
• Ability to build relationships with teams and customers.
• Problem-solving and conflict management skills.
• Experience with CRM systems is a plus.
• Knowledge of social media management and SEO.

Benefits

• Strong company culture focused on creativity and collaboration.
• Encouragement of work-life balance.
• Opportunity to work in a diverse and inclusive environment.
• Support for professional development.
• Remote work flexibility.