Bilingual Clinical Support Specialist - Remote

Overview

As a Bilingual Clinical Support Specialist at Hazel Health, you will play a vital role in supporting healthcare providers and families in a telemedicine setting, ensuring effective communication and assistance.

In Short

• Support Hazel’s Physical Health provider team with phone calls in both English and Spanish.
• Manage internal communications and create job tickets for school needs.
• Provide interpretation and translation services for telehealth visits.
• Answer questions from parents/guardians and relay information to providers.
• Troubleshoot technical difficulties and escalate when necessary.
• Identify process improvements with the Clinical Operations team.
• Act as a liaison between providers, parents, students, and school personnel.
• Provide back-up coverage to other support staff.

Requirements

• Bilingual in English and Spanish.
• Prior experience in a clinical environment preferred.
• Ability to handle multiple tasks and set priorities.
• Work autonomously with attention to detail.
• Maintain confidentiality with sensitive information.
• Excellent communication skills.
• Customer service skills are essential.
• Bachelor’s Degree preferred.

Benefits

• Market competitive total compensation.
• 401k match.
• Healthcare coverage.
• Paid time off.
• Stock options.
• Access to a broad range of benefits and perks.