Licensed Vocational Nurse (LVN) - Call Center - Remote

Overview

Harbor Health is transforming healthcare in Austin through collaboration and innovation. We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

In Short

• Looking for an LVN to operate within our Call Center.
• Deliver high-quality care through advanced clinical support.
• Address intermediate and complex member needs.
• Ensure seamless transitions in care remotely.
• Manage medication refill requests accurately.
• Address complex abnormal lab results.
• Handle complex member questions using clinical expertise.
• Respond to calls from specialists as a liaison.
• Facilitate care coordination for members with chronic conditions.
• Document all clinical interactions in the EHR system.

Requirements

• Licensed Vocational Nurse (LVN) with active state licensure.
• 2+ years of clinical experience; healthcare call center experience preferred.
• Comfort and experience working fully remote.
• Strong understanding of clinical workflows and medical terminology.
• Proficiency with EHR systems and triage tools.
• Excellent critical thinking, communication, and interpersonal skills.

Benefits

• Opportunity to create and shape behavioral health integration.
• Collaborative and dynamic work environment.
• Passionate team focused on changing the healthcare landscape.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• A transparent and unique culture.