Web Content Specialist - Remote

Overview

The Web Content Specialist (WCS) is responsible for providing technical support for HALO’s client webstores, ensuring their reliable operation and resolving any issues that arise.

In Short

• Provide technical support for webstore operations.
• Diagnose and resolve issues related to checkout, payments, and order processing.
• Manage support tickets through Jira Service Management.
• Update product information and manage webstore content.
• Collaborate with internal teams and clients for issue resolution.
• Document resolution steps for knowledge transfer.
• Test and validate store behavior after updates.
• Utilize Photoshop and Illustrator for image modifications.
• Work within established SLA targets for ticket management.
• Participate in team training and documentation efforts.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 2 years of experience in webstore support or technical helpdesk roles.
• Experience with web-based platforms and content management systems.
• Familiarity with ticketing systems like Jira or Zendesk.
• Basic proficiency in Adobe Photoshop and Illustrator.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical issues.
• Detail-oriented with a commitment to documentation.
• Ability to manage multiple tickets simultaneously.
• Collaborative team player.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement Savings Plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Flexible work schedules and hybrid work options.
• Career advancement opportunities.
• Inclusive workplace culture.
• Recognition programs for employee achievements.
• Support for work-life balance.
• Commitment to diversity and inclusion.
• Opportunities for professional development.