Principal Product Manager, Unified Service Platform - Remote

Overview

Gusto is seeking a Principal Product Manager to join their Unified Service Platform team, focusing on enhancing customer support through innovative design and AI-driven solutions.

In Short

• Lead product management for customer support experiences.
• Integrate AI to improve customer interactions.
• Collaborate with cross-functional teams to deliver effective solutions.
• Utilize research and usability testing to inform design.
• Mentor junior designers and product managers.
• Focus on user-centered design principles.
• Shape product roadmaps based on data insights.
• Stay updated on industry trends and best practices.
• Work in a mission-driven culture focused on small businesses.
• Enjoy a flexible work environment with remote options.

Requirements

• 5–7+ years of experience in product design and management.
• Experience with customer-facing products and support journeys.
• Strong communication and collaboration skills.
• Ability to translate research into design solutions.
• Familiarity with service design and user-centered methodologies.
• Experience in identifying high-impact product opportunities.
• Mentoring experience is a plus.
• Background in HR, Payroll, Healthcare, Fintech, or AI is advantageous.

Benefits

• Competitive salary with cash compensation based on location.
• Flexible working arrangements including remote options.
• Inclusive and collaborative company culture.
• Opportunities for professional growth and mentorship.
• Comprehensive benefits package.
• Focus on employee well-being and work-life balance.
• Commitment to diversity and equal opportunity employment.
• Access to modern tools and technologies.
• Engagement in meaningful work that supports small businesses.
• Participation in a mission-driven organization.