Remote Medical Assistant Supervisor

Overview

We are seeking a highly organized and emotionally intelligent Remote Medical Assistant – Healthguide™ Supervisor to lead a team of remote medical assistants – Healthguides™ conducting patient outreach for highly impactable and transition-of-care patients.

In Short

• Supervising and mentoring a team of remote medical assistants.
• Monitoring team performance and ensuring high-quality interactions.
• Providing real-time guidance on handling complex patient needs.
• Conducting regular team meetings and performance reviews.
• Overseeing outreach to highly impactable patients.
• Implementing patient engagement strategies emphasizing empathy.
• Collaborating with care management teams and clinical providers.
• Ensuring compliance with HIPAA and organizational policies.
• Monitoring call metrics and team productivity.
• Identifying opportunities to improve patient experience.

Requirements

• Certified/Registered Medical Assistant or equivalent clinical background.
• 3+ years of experience as a Medical Assistant.
• 1+ years of supervisory experience in a remote setting.
• Strong understanding of social determinants of health.
• High emotional intelligence with excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Proficiency in electronic health records and telehealth platforms.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance.
• Flexible Time Off to meet personal needs.
• Paid parental leave.
• Resources for professional growth and development.