Technical Support Analyst Level 2 (Remote)

Overview

This role involves providing technical support to clients, managing support tickets, and collaborating with vendors and other support levels.

In Short

• Remote position available for any city in Brazil.
• Contract duration of 4 months.
• Salary of R$ 4.500 per month.
• Working hours are Monday to Friday, 09:00 to 18:00.
• Responsibilities include handling customer support calls and requests.
• Management and documentation of tickets in the system.
• Interaction and escalation with vendors and other support levels.
• Consultation and updating of documented information.
• Fluent Spanish is required.
• Minimum of 3 years experience in IT Service Desk or as an on-site technical support engineer.

Requirements

• Fluent in Spanish.
• Degree in Systems Engineering or a similar field.
• Technical knowledge of level 2 support.
• Strong customer service skills and good communication.
• Ability to learn quickly.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Gain experience in a dynamic support environment.
• Opportunity for professional growth.