Help Desk Junior (remoto) - Remote

Overview

This position involves creating and updating process documentation while managing technical support services for clients.

In Short

• Create and update process documentation.
• Assign and track technical support services.
• Access the ticket management system for service assignments.
• Request notifications from engineers for any service issues.
• Record services performed in the database or ticket management systems.
• Engage in various related activities.

Requirements

• Experience in customer service or technical support.
• Familiarity with ticket management systems.
• Strong organizational skills.
• Ability to communicate effectively with clients and engineers.

Benefits

• Opportunity to work with a diverse client base.
• Gain experience in technical support and service management.