Remote Patient Coordinator

Overview

A part-time Remote Patient Coordinator who serves as the first point of contact for individuals exploring care options, engaging in thoughtful conversations primarily via SMS.

In Short

• Respond quickly and professionally to inbound SMS messages
• Ask insightful, open-ended questions to understand each patient’s needs and goals
• Schedule phone consultations using tools such as Calendly
• Accurately document patient interactions using CRM and scheduling platforms
• Build rapport with prospective patients through empathy, curiosity, and trust
• Send personalized follow-ups when needed to support next steps

Requirements

• Comfortable learning and navigating digital tools; CRM and scheduling platform experience is a plus
• Strong written communication for SMS, with clear verbal skills for occasional calls
• Genuinely curious and compassionate, with a people-first mindset
• Detail-oriented with a commitment to accurate documentation and privacy practices
• Interest in or familiarity with healthcare, wellness, or telehealth services
• Reliable availability during Eastern Time business hours
• Basic proficiency in Excel or spreadsheets for light reporting tasks

Benefits

• Have real conversations that help people take the next step in their health journey
• Enjoy a flexible work setup that adapts to your lifestyle
• Receive hands-on experience with popular digital health platforms
• Be part of a caring, mission-driven team that values empathy and communication