Principal Site Reliability Engineer - Remote

Overview

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

In Short

• Architect and maintain fault-tolerant systems, ensuring uptime SLAs of 99.9% or higher.
• Drive automation in infrastructure management and deployment using Terraform, Ansible, Kubernetes, and similar tools.
• Create and optimize CI/CD pipelines to ensure reliable, secure, and efficient software delivery.
• Build and enhance comprehensive observability solutions, including monitoring, logging, and alerting systems using Prometheus, Grafana, and the ELK stack.
• Collaborate with stakeholders to define and achieve SLIs, SLOs, and error budgets aligned with business needs.
• Lead incident response during on-call rotations, ensuring rapid resolution and root cause analysis for critical issues.
• Design and execute performance testing, capacity planning, and scalability strategies for evolving workloads.
• Proactively identify and resolve bottlenecks, increasing system performance and developer efficiency.
• Mentor junior engineers, fostering a collaborative and growth-oriented team environment.
• Guide architectural decisions that drive innovation and enhance system reliability.

Requirements

• 10+ years in systems engineering, with at least 5+ years in SRE or DevOps roles.
• Expertise in cloud platforms (GCP, AWS) and container orchestration (Kubernetes, Docker).
• Proficiency in programming and scripting languages like Python, Go, and Bash.
• Advanced knowledge of Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Deep understanding of networking, DNS, load balancing, and security principles.
• Proven track record of managing high-availability systems in demanding environments.
• Exceptional analytical and problem-solving skills.

Benefits

• The opportunity to work with cutting-edge technologies in a transformative environment.
• A collaborative and innovative work culture that values your expertise and contributions.
• Professional growth and leadership development pathways tailored to your aspirations.
• A chance to leave a lasting impact by shaping the future of reliable and scalable systems.