CRM and Digital Systems Manager - Remote

Overview

The CRM and Digital Systems Manager will be responsible for developing effective systems and processes for a remote-first team, ensuring the smooth running and growth of Global Schools Forum.

In Short

• Manage and customize the CRM system and integrations.
• Conduct detailed scoping with team members for functional requirements.
• Lead user acceptance testing for new system elements.
• Develop operational processes and documentation.
• Manage relationships with external IT service providers.
• Ensure GDPR compliance and data protection practices.
• Provide training and support for team members on digital systems.
• Research and implement new software and systems as needed.
• Act as the first point of contact for IT issues.
• Support onboarding and offboarding of team members.

Requirements

• Experience with CRM systems and digital product management.
• Strong project management skills.
• Knowledge of data protection regulations, especially GDPR.
• Familiarity with MS 365 and Power Automate.
• Excellent communication and training abilities.
• Ability to work independently and collaboratively in a remote team.
• Problem-solving skills and a proactive approach.
• Experience in process mapping and documentation.
• Technical aptitude for IT support and system integration.
• Commitment to continuous improvement and learning.

Benefits

• Fully remote working environment.
• Opportunity to make a significant impact in global education.
• Collaborative and inclusive team culture.
• Professional development opportunities.
• Flexible working hours.
• Engagement with a diverse community of organizations.
• Supportive leadership and mentorship.
• Access to resources for continuous learning.
• Dynamic and entrepreneurial work environment.
• Contribution to meaningful projects in education.