Bilingual Spanish/English Virtual Assistant - Remote

Overview

We are seeking a reliable and professional Bilingual Virtual Assistant (Spanish/English) to handle inbound calls and provide exceptional customer service.

In Short

• Answer and manage inbound calls in both Spanish and English.
• Take accurate messages and forward calls to appropriate departments/personnel.
• Handle general inquiries and provide information about services.
• Schedule appointments or consultations as needed.
• Maintain call logs, customer records, and follow-up notes.
• Ensure a professional and friendly tone on every call.
• Escalate urgent issues to the appropriate team members promptly.

Requirements

• Fluent in both spoken and written Spanish and English.
• Proven experience in customer service or call answering (remote preferred).
• Quiet, professional home office setup with a reliable internet connection.
• Strong organizational and time-management skills.
• Familiarity with phone systems, CRMs, and scheduling tools is a plus.
• Availability to work within business hours (flexible based on company needs).

Benefits

• Flexible working hours.
• Opportunity to work from home.
• Gain experience in a remote customer support role.
• Work with a professional team.