Auto Repair Shop Sales and Customer Service Representative - Remote

Overview

Join our team at GLOBAL PACIFIC SUPPORT as an Auto Repair Shop Sales and Customer Service Representative! In this role, you will be essential in providing top-notch service to our customers while driving sales for our auto repair services. Your expertise in customer interaction and sales will facilitate smooth operations, ensure customer satisfaction, and promote our services effectively.

In Short

• Greeting customers and providing exceptional service while addressing their auto repair needs.
• Understanding customers’ concerns and providing detailed information about our services and promotions.
• Assisting with scheduling appointments and following up with customers for feedback and satisfaction.
• Managing customer inquiries and complaints professionally, ensuring resolutions are reached swiftly.
• Supporting the sales team by promoting additional services and products that benefit the customer and enhance their experience.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with technicians to ensure customer requests are fulfilled accurately and promptly.

Requirements

• Strong communication skills.
• Experience in customer service or sales.
• Ability to handle customer complaints effectively.
• Organizational skills for managing appointments and records.
• Knowledge of auto repair services is a plus.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Supportive team environment.
• Flexible working hours.