Account Director for SaaS Solution - Remote

Overview

As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships.

In Short

• Identify upselling and cross-selling opportunities based on customer needs.
• Build strong relationships with key stakeholders to ensure customer satisfaction.
• Collaborate with Customer Success and Professional Services for smooth onboarding.
• Develop and execute customised account plans aligned with customer goals.
• Act as a trusted advisor, addressing potential issues proactively.
• Become a subject matter expert in Gatekeeper’s product offerings.
• Use data and analytics to monitor account health and identify growth opportunities.
• Serve as a voice of the customer within Gatekeeper.

Requirements

• Experience in account management or related fields.
• Strong communication and relationship-building skills.
• Ability to understand customer needs and align solutions accordingly.
• Experience in SaaS or technology-related industries.
• Data-driven mindset with analytical skills.

Benefits

• Fully remote position.
• Opportunities for professional growth.
• Collaborative work environment.
• Competitive salary and benefits.