Customer Service Manager - Hybrid Remote

Overview

The Customer Service Manager is a dynamic leadership role responsible for overseeing all customer service functions and driving exceptional customer experience across B2B and D2C platforms.

In Short

• Oversee Customer Service Operations, managing order entry, customer portals, and product inquiries.
• Maintain systems and compliance with current SOPs and PCI standards.
• Drive cross-functional collaboration with Sales, Marketing, and other teams.
• Enhance customer experience by implementing process and technology improvements.
• Lead and develop the Customer Service team, aligning efforts with business goals.
• Resolve escalated customer complaints with a focus on policy-driven resolutions.
• Track customer satisfaction metrics and present data-driven reports to leadership.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 5+ years of experience in Customer Service, preferably in consumer-packaged goods.
• Familiarity with ERP/CRM systems and analytics software.
• Previous management experience.

Benefits

• Medical, Dental, and Vision Insurance coverage.
• 401k Retirement Plan with a 3% company match.
• Generous Paid Time Off and company holidays from Day 1.
• Wellness Program including quarterly on-site clinics.
• Employee perks include product discounts and a veggie program.