Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Futuremedia, you will be responsible for ensuring high levels of customer satisfaction by providing technical and billing support to users.

In Short

• Interact with customers daily to ensure satisfaction.
• Provide technical and billing support through live chat and email.
• Investigate user problems and prepare escalations or bug reports.
• Gather and report user feedback for product improvements.
• Handle payment-related operations.
• Learn and document information about users.
• Establish personal relationships with customers.
• Assist with internal and external documentation.

Requirements

• Minimum 2 to 3 years of experience in customer support or a client-facing role.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Experience with live chat and email support.

Benefits

• Opportunity to work in a young, fast-growing company.
• Dynamic work environment.
• Professional development opportunities.