Customer Service – E-Mail Support (E-Commerce) - Remote

Overview

This position involves providing email support to customers in the e-commerce sector, ensuring clear and friendly communication while handling inquiries and issues efficiently.

In Short

• Process customer inquiries via email accurately and politely.
• Handle complaints and create suitable solutions.
• Manage feedback and general service requests.
• Clarify order, shipping, and payment questions with internal teams.
• Document processes and maintain service tools.
• Identify recurring issues and suggest improvements.
• Contribute to structured service processes and small team projects.

Requirements

• Completed commercial training in office, administration, e-commerce, or a comparable field.
• Precise, careful, and error-free written communication skills.
• Experience in customer service, ideally in e-commerce, or willingness to learn.
• Ability to communicate information clearly and friendly.
• Organized and structured work style, even with multiple inquiries.
• Decision-making based on clear rules and solution-oriented approach.
• Independent, reliable work ethic with responsibility for tasks.
• Seeking a long-term professional environment with clear processes.

Benefits

• Flexible working: fully remote or in the office in Andernach.
• Clear structures and responsibility with defined tasks.
• Regular constructive feedback without unnecessary drama.
• Personal and professional development aligned with tasks.
• High-quality Apple equipment for productive work.
• A motivated team that works pragmatically and supports each other.
• 30 days of vacation and company pension plan.