Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for ensuring that all clients receive maximum value from our services, driving retention, satisfaction, and growth while acting as the primary advocate for customers.

In Short

• Build strong, trusted relationships with clients.
• Serve as the primary point of contact for key accounts.
• Conduct regular business reviews to identify risks and opportunities.
• Ensure smooth onboarding and continuous engagement for clients.
• Work closely with internal teams to align service delivery.
• Develop and implement best practices for customer success.
• Address and resolve client issues proactively.
• Monitor customer health scores and take action to prevent churn.
• Support internal teams by gathering customer insights.
• Identify upsell and cross-sell opportunities.

Requirements

• Excellent written and spoken English.
• Strong relationship-building and account management skills.
• Excellent communication and negotiation abilities.
• Proactive problem-solving and customer-focused mindset.
• Ability to analyze data and derive actionable insights.
• Strong collaboration skills across teams.
• Business and commercial acumen.
• Self-motivated and results-driven.
• High responsiveness and time management skills.

Benefits

• Comprehensive health insurance coverage.
• A modern office located in a prime and convenient location.
• Engaging projects across various industries.
• A supportive and collaborative work environment.
• Monthly team buildings and activities.
• Opportunity to attend industry events and conferences.
• Fully paid workations.