Sr. Product Manager, Digital Engagement Campaign - Remote

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

In Short

• Seeking a passionate Sr. Product Manager for Email Messaging and Digital Outreach Campaign capabilities.
• Drive the evolution of digital engagement strategy.
• Collaborate with product, engineering, content, and marketing teams.
• Focus on AI-powered email solutions for personalization and automation.
• Define and execute a multi-year product strategy and roadmap.
• Lead design and development of advanced email marketing tools.
• Perform in-depth market research to uncover growth opportunities.
• Chart the product's lifecycle from ideation to market launch.
• Lead multidisciplinary teams to foster innovation.
• Stay ahead of emerging trends in digital channel engagement.

Requirements

• Bachelor’s degree in Computer Science, engineering, business, or related field; MBA preferred.
• 5+ years of experience in software product management in an enterprise SaaS environment.
• Fluency in understanding API and developer documentation.
• Strong analytical and problem-solving skills.
• Expertise in using data to drive decision-making.
• Excellent collaboration skills in a global team environment.
• Expertise in crafting and executing product and marketing strategies.

Benefits

• Diversity and inclusion in the workplace.
• Opportunity to innovate and grow within the company.
• Collaborative team culture.
• Focus on employee authenticity and empowerment.