Customer Experience Specialist - Richmond - Remote

Overview

Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

In Short

• Be customer obsessed and set the highest bar for customer care in our industry.
• Handle incoming calls and digital inquiries from our US customers.
• Provide real-time support related to travel inquiries & emergency events.
• Collect & monitor travel intelligence information.
• Interact with travel & medical providers.
• Manage customer contacts across various channels of communication.
• Handle customer complaints with empathy and understanding.
• Complete customer requests in a friendly and timely manner.
• Work collaboratively across teams to solve matters.

Requirements

• Native English speaker must.
• Ability to work in the afternoon/evening (4.30 PM - 1.30 AM) EST.
• Excellent verbal & written communication skills.
• Ability to display great time management and prioritize workload.
• Proven experience in customer service/call center roles.
• Familiarity with American customer service and culture.
• A medical and/or travel background - a plus.
• Tech-oriented.

Benefits

• Collaborative and entrepreneurial environment.
• Opportunities for continuous learning and growth.