Customer Support Manager - Remote

Overview

We are seeking a Customer Support Manager to join our team and help transform the world of medical communication. You will provide technical support and assist with the onboarding process for new customers.

In Short

• Provide first-level support for technical inquiries.
• Analyze and resolve technical problems.
• Assist customers during the onboarding process.
• Prepare user manuals and tutorials.
• Gather customer feedback for product improvement.
• Support the creation of best practices and strategies.
• Analyze usage patterns to identify issues.
• Collaborate with various teams to find solutions.

Requirements

• Bachelor's degree in relevant fields.
• Experience in technical support, preferably in software or IT.
• Service-oriented with strong problem-solving skills.
• Experience with support tools like ticket systems or CRM.
• Strong communication skills in German.
• Good English proficiency.
• Ability to work independently and structured.
• Ability to prioritize and work under stress.

Benefits

• Work in a fast-growing startup.
• Flexible work hours with remote options.
• Permanent contract with competitive salary.
• Monthly wellbeing budget for fitness and health.
• Opportunity to shape company structures and processes.
• Diverse and international team culture.
• Regular team events and workshops.