Dialer Manager - Remote

Overview

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In Short

• Oversee the dialer operations and strategy for outbound and inbound dialing campaigns.
• Implement and manage dialer systems for optimal performance and compliance.
• Analyze dialer performance metrics for improvement and decision making.
• Collaborate with analytics, IT, and operations teams for campaign optimization.
• Lead and mentor a team of dialer specialists and administrators.
• Act as the primary contact for dialer-related inquiries.
• Develop and present reports on dialer performance to stakeholders.
• Stay updated with industry trends and technologies in dialer management.

Requirements

• Experience in dialer operations and campaign management.
• Strong analytical skills for performance metrics.
• Leadership experience in managing teams.
• Excellent communication and collaboration abilities.
• Knowledge of compliance and industry regulations.

Benefits

• Opportunity to work in a multicultural environment.
• Be part of a pioneering mobile banking institution.
• Engage in innovative financial solutions for emerging markets.