Client Advisor - Remote

Overview

The Client Advisor acts as a crucial link between Expert Institute and attorney-clients, impacting case outcomes through expert witness selection and strategic consulting in a technology-driven environment.

In Short

• Lead case intake conversations with attorneys.
• Analyze case theories and develop expert witness search strategies.
• Translate legal needs into actionable research parameters.
• Oversee client engagements across multiple service lines.
• Track client usage throughout the contract duration.
• Ensure timely delivery and quality of deliverables.
• Build and maintain relationships with attorney clients.
• Present findings to stakeholders.
• Identify and resolve challenges proactively.
• Serve as a trusted advisor during the litigation process.

Requirements

• Bachelor of Science or Bachelor of Arts.
• 1-3 years of client or customer service experience.
• Exceptional attention to detail and accuracy.
• Strong analytical and critical thinking abilities.
• Ability to work independently in a fast-paced environment.
• Outstanding written and verbal communication skills.
• Proven ability to meet deadlines and manage priorities.
• Creative problem-solving skills.
• Experience in legal, research, or professional services industries.

Benefits

• Encouragement for new graduates to apply.
• Opportunity to work with a leading expert consulting platform.
• Engagement in a technology-driven work environment.