Defense Industrial Base Program Manager - Remote

Overview

Exiger Government Solutions is seeking a Defense Industrial Base Program Manager to drive client success through our cutting-edge software and technology-enabled solutions. In this role, you will work closely with clients to meet their unique mission objectives while also contributing to Exiger’s growth by delivering exceptional value to both customers and colleagues.

In Short

• Develop a presentation that outlines Exiger’s core technology in support of supply chain security solutions
• Onboard new users and brief them on all the capabilities we can provide
• Develop new ways to apply Exiger technology based on the client’s mission and work with their internal team to test and roll out
• Conduct training (in-person or virtual) on how your clients can apply the technology to their mission
• Collaborates with Sales and Product Teams to ensure a seamless customer experience
• Attend conferences about Supply Chain Risk Management
• Travel to client site or alternate site for meetings, training, and/or conferences
• Advise your clients on how best to utilize the software and tools they have purchased to obtain actionable insight
• Conduct initial troubleshooting on any technical issues your clients are having and work with the tech team to resolve
• Translate your clients’ needs and mission into products Exiger can offer and confidently propose those ideas to the client

Requirements

• Bachelor’s degree
• Knowledge of SaaS Industry and Products
• Experience working with and an understanding of the Defense Industrial Base
• Ability to identify upsell opportunities in existing accounts and apply sales techniques to grow accounts YOY
• Experience in supply chain risk management (SCRM)
• Experience as a Customer Success Manager, ideally over SaaS sales
• Strong project management skills
• Strong Microsoft Office skills- particularly Excel and PowerPoint
• Clear oral and written communication and persuasiveness
• Analytical mindset used to collect and analyze information, problem-solve, and make decisions or informed recommendations to customers

Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications