Medical Receptionist & Patient Support Associate - Remote

Overview

We are looking for a reliable and friendly Medical Receptionist & Patient Support Associate to assist during Chicago business hours. This is a remote position that involves supporting our front desk team by answering patient calls, providing information about our medical center, enrolling new patients, scheduling appointments, and handling basic billing inquiries.

In Short

• Answer incoming patient calls and provide courteous, accurate information
• Assist new patients with enrollment and account setup
• Schedule, reschedule, or cancel appointments as requested
• Take detailed messages for medical and administrative staff
• Make outbound calls to remind patients to book annual wellness visits or follow-ups
• Respond to simple billing questions or direct patients to the appropriate contact
• Maintain accurate and up-to-date records in our system

Requirements

• Must be available to work morning through afternoon (Chicago time zone)
• Reliable internet connection and own computer or laptop
• Quiet, professional remote workspace
• Previous experience in a patient-facing or customer support role is an advantage

Benefits

• Work remotely
• Flexible hours