Exams Business Manager - Remote

Overview

As the Exams Business Manager, you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives.

In Short

• Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
• Develop and implement strategies to expand our client portfolio
• Oversee new client setup and onboarding processes
• Coordinate effectively with Everblue's technology and customer service teams
• Manage operations with physical exam centers
• Lead and mentor a team of exam proctors
• Communicate with proctors and client representatives to resolve exam candidate rule violations.
• Execute contracts, utilizing shared company resources efficiently
• Assume full P&L responsibility for the examinations business unit
• Identify and pursue new business opportunities

Requirements

• Proven experience in business management, preferably in the education or certification sector
• Strong project management skills
• Excellent communication and interpersonal abilities
• Demonstrated success in business development and account management

Benefits

• Opportunity to lead and grow a crucial segment of operations
• Collaborate with internal teams and external partners
• Make a significant impact on the examinations business
• Work in a dynamic and innovative environment