Director of Customer Success Management - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

In Short

• Lead and scale the Customer Success Management (CSM) team as a second-line manager.
• Drive product adoption, retention, expansion, and advocacy across customer segments.
• Develop best-in-class CSM processes focused on relationship building and exceptional outcomes.
• Manage CSM Managers across SMB, Mid-Market, and Enterprise segments.
• Hire and develop a high-performance CSM organization.
• Refine lifecycle playbooks for existing subscriptions and new product cross sales.
• Set targeted goals for team growth and development.
• Innovate to improve and increase team performance.
• Collaborate with Sales, Product, and Marketing leadership.

Requirements

• 5+ years of management experience in Customer Success or Technical Account Management.
• 2+ years in a second line management role.
• Proven ability to scale CSM operations across multiple segments.
• Exceptional communication and relationship-building skills.
• High integrity and passion for creating meaningful impact.

Benefits

• Opportunity to lead at a hyper-growth AI company.
• Collaborate with a passionate, mission-driven team.
• Competitive compensation and comprehensive benefits.
• A remote-first culture built on trust and autonomy.