Remote Otter LogoRemoteOtter

Senior SQL Analyst - Remote

Posted 33 weeks ago
Data Analysis
Full Time
United States

Overview

The global Customer Service team is dedicated to empowering attendees and creators through help interactions that are easy, accessible, educational, and tailored. As Eventbrite’s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows and evolves with them. This role will be filled by a self-starter who will equip Customer Service leaders with data and interpretations to inform and drive business decisions.

In Short

  • Translate both strategic and tactical questions into analytics requirements
  • Deliver recurring Customer Success metrics packs
  • Develop scalable reporting and dashboards
  • Identify opportunities to improve process, efficiency, profitability, and productivity
  • Assist in setting targets for new initiatives and proactive campaigns

Requirements

  • Minimum 2 years experience with SQL, Excel, and Tableau
  • 3-5 years of relevant experience in data science, analytics, or consulting
  • Advanced SQL skills
  • Strong understanding of statistical concepts
  • Working knowledge of analytical and data visualization tools
  • Excellent written and verbal communications
  • Proven ability to prioritize and communicate effectively
  • Familiarity with customer success metrics
  • Proven analytical and quantitative skills
  • Preferred Skills: Salesforce, Google Analytics, Genesys, Social Studio

Benefits

  • Opportunity to work in a fast-paced environment
  • Collaborate with Customer Service leadership
  • Drive global consistency and excellence
Eventbrite logo

Eventbrite

Eventbrite is a dynamic company that is revolutionizing the event management industry by providing a versatile platform for event organizers. From music festivals to conferences, Eventbrite empowers creators to manage their events with ease and efficiency. The company fosters a consultative sales approach, encouraging its team to engage with clients in a personalized manner. Committed to diversity, equity, and inclusion, Eventbrite cultivates a supportive work environment that values the unique contributions of all employees. With a focus on professional growth and comprehensive benefits, Eventbrite is dedicated to meeting the needs of its workforce while driving innovation in the event space.

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