Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and assistance to customers while managing equipment and ensuring a smooth rental experience.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and maintain equipment on the lot.
• Prepare rental invoices and process returned equipment.
• Install hitches and trailer wiring.
• Drive a forklift (certification offered).
• Participate in ongoing education through U-Haul University.
• Work in a moderately risky environment with safety precautions.
• Physical demands include moving equipment weighing up to 50 lbs.

Requirements

• Valid driver's license and good driving record.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Strong communication skills.
• Willingness to learn and adapt to new technologies.
• Ability to handle physical demands of the job.
• Commitment to a healthy work environment.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans.
• Paid holidays, vacation, and sick days.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• LifeLock Identity Theft Protection.
• Gym Reimbursement Program.
• On-the-job education and training.
• $100 hiring bonus.
• $300 cash bonus upon certification completion.