Business System Analyst - Remote

Overview

This role involves maintaining information about IT hardware and software assets, assisting in configuration audits, and collaborating with various technical teams to ensure the accuracy of the Configuration Management Database (CMDB).

In Short

• Maintain information about IT hardware and software assets.
• Assist in conducting configuration audits.
• Build relationships with Technical Service Owners.
• Prepare the Configuration management plan.
• Collaborate with IT Owners and Change Management.
• Good communication and interpersonal skills required.
• 3+ years of experience with ServiceNow CMDB and Asset Management.
• Experience in auditing hardware and configuration items.
• Expert level in MS Excel.
• Post-secondary education in Computer Science or related field.

Requirements

• Strong problem solving and analytical skills.
• Attention to detail.
• 3+ years of experience in data reporting with ServiceNow.
• 2+ years of experience in performing audits.
• Experience with CMDB Health Dashboard.
• Ability to monitor and manage expectations to CMDB policies.

Benefits

• Inclusive and collaborative working environment.
• Opportunity to work with industry leaders.
• Environment of innovation and continuous learning.
• Flexibility in designing work to achieve results.