Technical Support Representative (Smart Alarm Security Company) - Remote

Overview

Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, specializing in Smart Alarm Security Systems. In this role, you will provide exceptional support to our customers, ensuring the seamless operation and troubleshooting of their security systems.

In Short

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to smart alarm security systems.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams.
• Maintain detailed and accurate records of customer interactions.
• Stay updated with the latest technology advancements.
• Assist with product testing and feedback.

Requirements

• 1-2 years of technical support or customer service experience.
• Basic understanding of networking, IoT devices, and security systems.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• A passion for helping customers and ensuring their satisfaction.
• High school diploma or equivalent required; an associate degree or certification preferred.

Benefits

• Work from home flexibility.
• Opportunity to work with a diverse team.
• Inclusive environment.