Bilingual Insurance Counselor I - Remote

Overview

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options.

In Short

• Provide education and guidance on health insurance options.
• Help patients navigate complicated insurance and employment decisions.
• Travel required to DaVita clinics throughout Los Angeles, CA.
• Build trust and rapport with patients and teammates.
• Conduct patient insurance education sessions.
• Identify opportunities to improve patient insurance status.
• Act as a liaison between patients and the billing office.
• Complete insurance assessments for accurate documentation.
• Participate in team meetings and training sessions.
• Support with onboarding and training of new teammates.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year experience with Medicare, Medicaid, and commercial insurance.
• Intermediate computer skills in MS Office required.
• Bilingual/Spanish speaking preferred.
• Valid driver's license and acceptable driving record required.
• Must be able to squat, walk, and stand for extended periods.
• Full vaccination against COVID-19 or exemption required.
• Experience in a healthcare organization preferred.
• Ability to build relationships with field partners.
• Strong customer service orientation.

Benefits

• Comprehensive benefits including medical, dental, and vision.
• 401(k) match and paid time off.
• Access to family resources and counseling sessions.
• Professional development programs and training.
• Support for diversity and inclusion in the workplace.
• Competitive total rewards package.
• Opportunities for career growth.
• Community-focused company culture.
• Commitment to environmental, social, and governance practices.
• Drug-free workplace with background checks.