Customer Experience Chatroom Operator - Remote

Overview

Drips is seeking dedicated and detail-oriented individuals to join our remote team as a Customer Experience Chatroom Operator. This full-time position plays a critical role in ensuring seamless, high-quality interactions with consumers through our AI-driven conversational SMS platform. This role focuses on handling sensitive and enterprise-level conversations. Additionally, operators in this role will assist with auditing chatroom data, providing training, and supporting client demo testing.

In Short

• Full-time: 40 hours per week
• Shifts from 8 AM – 12 AM EST
• Work from home with remote training conducted via Zoom
• Review and respond to inbound text messages using pre-set canned responses
• Enhance canned responses to add context and a human touch
• Handle enterprise-level and sensitive conversations with professionalism
• Audit chatroom data for accuracy and compliance
• Assist in training new chatroom operators
• Support client user acceptance testing (UAT)
• Maintain a high level of response quality

Requirements

• Exceptional attention to detail and commitment to accuracy
• Strong typing skills
• Excellent grammar and logical reasoning skills
• Ability to interpret user intent in messages
• Clear and professional written communication
• Reliable and responsible for adhering to a schedule
• Ability to handle sensitive customer interactions
• Experience with auditing and training is a plus
• Access to a stable internet connection

Benefits

• Opportunity to work remotely
• Engage in a fast-paced environment
• Be part of a supportive team
• Enhance your communication skills
• Contribute to AI training and improvement