Customer Experience Operator - Remote

Overview

Join Our Team as a Customer Experience Operator in the thriving iGaming industry! As a Customer Experience Operator, you will support the day-to-day operations of our Customer Success team, driving operational efficiency and ensuring high levels of customer satisfaction.

In Short

• Develop and maintain dashboards and reports on CS metrics such as CSAT, NPS, and Effortless Score.
• Track customer feedback, support data accuracy, and ensure functionality of CS systems.
• Prepare presentations and insights for leadership and internal stakeholders.
• Assist in onboarding processes and update the Customer Success Playbook as needed.
• Coordinate with internal teams and organize workshops to gather feedback and improve service delivery.

Requirements

• Excellent communication skills in English and strong organizational abilities.
• Proven experience in Customer Success and Customer Experience roles.
• Solid skills in data tracking and reporting, using tools like Excel or Google Sheets.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Familiarity with feedback loop processes and Customer Success metrics.
• Experience in the iGaming industry is highly recommended but not mandatory.

Benefits

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Bonuses: Earn bonuses based on company and personal performance.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!