Junior Key Account Manager (m/f/d) - Hybrid - Remote

Overview

Join our team as a Junior Key Account Manager, supporting clients in the digital transformation of property renovation with a focus on effective communication and problem-solving.

In Short

• Support first-level customers via email, chat, and phone.
• Document and manage support inquiries to improve customer experience.
• Solve basic technical problems and answer product-related questions.
• Participate actively in customer meetings and product development discussions.
• Assist in preparing training sessions and support the training team.
• Manage multitasking responsibilities including meetings and documentation.
• Collaborate with a four-member Customer Success and Key Account Management team.
• Opportunity to develop into a Key Account Manager.
• Work in a hybrid model with one or two days at home.
• Be part of a digital-focused company leading in property renovation.

Requirements

• Completed degree and at least 1 year of experience in a similar role.
• Strong communication skills and ability to balance project needs.
• Excellent command of German (C2) and good English (C1).
• Interest in technical topics and willingness to expand knowledge.
• Quick learner with a systematic work style and good time management.
• Proactive in acquiring product-related knowledge.
• A true team player.

Benefits

• Career development opportunities in managing top clients in the real estate sector.
• Flexible hybrid work model.
• Part of a collegial and fair work culture.
• Engage with a diverse team from seven nations.
• Work with an innovative SaaS product with unique features.
• Contribute to a profitable and stable company.
• Enjoy a digital-first approach to processes and documentation.
• Work with tools like Confluence, Jira, Slack, Miro, MS 365.
• Experience a fast-paced decision-making environment.
• Be part of a family-friendly employer.