Scaled Customer Success Manager - Remote

Overview

The Scaled Customer Success Manager will focus on adoption across a portfolio of SMB accounts, supporting and growing lower-touch accounts, and converting business trial accounts into long-term customers.

In Short

• Support trial users and convert high-intent leads
• Drive low-touch revenue growth through customer conversations
• Launch new automations for low-touch accounts
• Manage an assigned book of business, including renewals
• Identify expansion signals and partner with Sales or CS
• Support onboarding and provide light enablement
• Maintain CRM and report on trial conversion and growth metrics
• Analyze customer usage data and design enablement playbooks

Requirements

• 3+ years of experience in Customer Success or Account Management at a SaaS company
• A commercial mindset balancing customer advocacy with revenue outcomes
• Excellent prioritization skills in a high-volume environment
• Exceptional communication skills, both written and verbal
• A data-driven mindset to improve adoption and growth
• Proven track record of maintaining high customer satisfaction
• Strong interpersonal and relationship-building skills

Benefits

• Competitive salary in a fast-growing startup
• Medical, dental, and vision insurance contributions
• Four weeks of paid vacation leave each year
• Paid public holidays
• Two weeks of paid sick leave annually
• Paid parental leave
• Company laptop and office setup allowance
• Monthly internet reimbursement
• Annual learning and development budget
• Flexibility to work in the way that suits you best