Senior IT Support Engineer - Remote

Overview

This position seeks an expert-level IT professional with excellent customer service skills to work remotely, supporting clients in the USA.

In Short

• Work from home supporting USA clients.
• Minimum 6 years of experience required.
• Fluent in English with strong communication skills.
• Knowledge of networking fundamentals and Windows Server.
• Provide remote help desk IT support.
• Train and mentor junior support engineers.
• Diagnose and solve IT issues for clients.
• Work during USA business hours.
• Competitive compensation and benefits offered.
• Supportive and enjoyable work environment.

Requirements

• Bachelor's Degree in Computer Science or equivalent experience.
• IT certifications (e.g., Microsoft MCP, MCSA, Cisco CCNA).
• Strong organizational skills and attention to detail.
• Experience in a customer service/IT role.
• Ability to work independently with minimal supervision.
• Reliable internet connection and quiet workspace.
• Pass a background check.
• Typing speed of at least 50 words per minute.

Benefits

• 30 days paid time off per year.
• Quarterly performance bonus plan.
• Medical allowance of R2,000/month.
• Gym membership reimbursement up to R1,000/month.
• Health food reimbursement up to R2,000/month.