Reservations & Guest Support Specialist - Remote

Overview

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries in a fully remote environment.

In Short

• Assist with reservation requests and confirmations.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records and service documentation.
• Monitor timelines for changes and confirmations.
• Provide general guest support for a positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members.
• Work independently in a remote environment.
• Flexible scheduling may be available.
• Training and ongoing guidance provided.

Requirements

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks.
• Basic computer proficiency.
• Professional, reliable, and responsive.
• Previous experience in guest services is helpful but not required.

Benefits

• Remote work flexibility.
• Structured and supportive work environment.
• Clear expectations and established processes.
• Opportunity to build coordination and guest support skills.