Wholesale Customer Service Representative - German Speaker - Remote

Overview

The Wholesale Customer Service Representative at Deckers Brands is responsible for providing excellent customer service and managing the order book effectively to meet sales targets. Fluent in German and English, the candidate will work closely with Account Managers and independent accounts.

In Short

• Provide courteous and efficient customer service.
• Manage order entry and modifications for assigned accounts.
• Communicate with sales force and customers for smooth order flow.
• Expedite customer orders and keep them informed of status.
• Liaise with Credit team on order issues.
• Provide excellent after-sales service.
• Report on order status regularly.
• Fluency in German and English is required.
• Prior experience in customer service is beneficial.
• Work in a diverse and inclusive environment.

Requirements

• Experience as a Customer Service Representative.
• Proficient in Microsoft applications.
• Fluency in German and English; additional languages are welcome.
• Ability to work under pressure and manage conflicting priorities.
• Strong communication skills.
• Problem-solving skills.
• Detail-oriented with a focus on customer satisfaction.

Benefits

• 27 Days Holidays + Bank Holidays.
• Flexible working environment.
• Generous discounts and perks.
• Opportunities for personal and professional development.
• Inclusive and equitable workplace culture.