Part-Time Keyholder - HOKA Covent Garden - Remote

Overview

The Part-Time Keyholder at HOKA is responsible for creating exceptional customer experiences while driving brand loyalty and achieving business goals.

In Short

• Provide exceptional customer service from start to finish.
• Engage with customers to create personalized shopping experiences.
• Stay current with product knowledge and promotions.
• Maintain a positive attitude and promote the store's brand image.
• Work as part of a dynamic team to meet business goals.
• Communicate effectively with customers and team members.
• Multi-task in a fast-paced retail environment.
• Respond to customer inquiries and problem situations professionally.
• Participate in brand and product knowledge training.
• Contribute to a culture of inclusion and teamwork.

Requirements

• Previous retail experience is preferred.
• Excellent communication skills.
• Ability to work as a motivated team player.
• Problem-solving mindset with agility in challenges.
• Strong customer service orientation.
• Willingness to learn and share product knowledge.
• Ability to maintain a cheerful demeanor with customers.
• Flexibility to work varying hours between 8-24 hours per week.

Benefits

• Generous discounts on products.
• Opportunities for personal and professional development.
• Community-based programs and volunteering opportunities.
• Uniform allowance.
• Access to a Global Mentorship Program.
• Competitive pay and perks.
• Participation in global contests.
• Supportive work environment that values individuality.