Sr. Manager, Financial Platform Operations - Remote

Overview

As Sr. Manager of Financial Platform Operations, you’ll lead the systems and partnerships that power how money moves through our ecosystem. You’ll own day-to-day operations and long-term strategy across key infrastructure partners—processors, sponsor banks, and card networks like Visa and Mastercard.

In Short

• Lead and manage critical partner relationships, including payment processors, card issuers, sponsor banks, and networks
• Ensure operational excellence across all partner workflows—SLAs, performance monitoring, escalations, and root cause resolution
• Enable product launches by supporting partner integrations and readiness for new capabilities and use cases
• Own reconciliation accuracy and financial reporting across platforms to support compliance and accounting
• Identify and implement improvements to tooling, processes, and partner performance to support scale
• Stay ahead of regulatory changes and network rule updates—and translate those into clear operational plans
• Negotiate commercial terms and manage cost structures to improve platform efficiency
• Lead and grow a small team, setting clear goals and building a collaborative, high-accountability culture
• Share insights with senior leadership and help guide strategic decisions across payments and infrastructure

Requirements

• 8+ years in payments, fintech infrastructure, or banking operations
• Deep experience with card issuing, transaction processing, ACH, and real-time payments
• Strong track record managing external partners and vendor performance
• Proven success enabling product launches and supporting go-to-market readiness
• Financial and operational acumen—able to model costs, manage vendors, and improve unit economics
• Experience with incident management, platform monitoring, and scaling operational systems
• Strong communication and cross-functional collaboration skills, especially in ambiguous environments
• Experience hiring and managing high-performing operations or vendor-facing teams
• Familiarity with compliance requirements and regulatory frameworks related to payments

Benefits

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
• Flexible hours and virtual first work culture with a home office stipend
• Premium Medical, Dental, and Vision Insurance plans
• Generous paid parental and caregiver leave
• 401(k) savings plan with matching contributions
• Financial advisor and financial wellness support
• Flexible PTO and generous company holidays, including Juneteenth and Winter Break
• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team