Freelance Luxury Brand Evaluator - Remote

Overview

Founded in 2006, CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

In Short

• Evaluate luxury brands for customer experience.
• Analyze customer feedback across all touchpoints.
• Work with retail teams to improve brand relationships.
• Provide actionable insights to enhance customer experiences.
• Engage with over 200 prestigious brands globally.
• Utilize unique metrics to assess brand performance.
• Contribute to a defined action plan with follow-ups.
• Operate in collaboration with a global team.
• Work remotely and manage your own schedule.
• Participate in a global network of evaluators.

Requirements

• Experience in customer service or brand evaluation.
• Strong analytical skills for feedback interpretation.
• Excellent communication skills.
• Ability to work independently and remotely.
• Familiarity with luxury brands is a plus.
• Proficient in using digital tools for reporting.
• Detail-oriented and proactive.
• Ability to manage time effectively.
• Willingness to engage with diverse customer bases.
• Availability for flexible working hours.

Benefits

• Flexible working hours and remote work.
• Opportunity to work with prestigious brands.
• Gain insights into the luxury market.
• Network with professionals in the customer experience field.
• Competitive freelance compensation.
• Access to training and development resources.
• Be part of a global team operating in 70 countries.
• Contribute to meaningful customer experiences.
• Work on diverse projects across various brands.
• Enhance your professional portfolio.