Customer Care Coordinator - Remote

Overview

We are looking for a motivated and detail oriented individual to join our remote team as a Customer Care Coordinator, where you will assist clients with coordination, updates, and general support for their upcoming trips and experiences.

In Short

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries
• Share helpful information related to upcoming plans and arrangements
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions
• Strong communication and people skills required
• Customer service experience is a plus
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred

Requirements

• Strong communication and people skills
• Customer service experience is a plus
• Organized and dependable
• Comfortable working remotely
• Interest in travel, hospitality, or client experience preferred

Benefits

• Join a remote team
• Opportunity to assist clients in travel and hospitality
• Work in a supportive environment
• Flexible work hours