Remote Otter LogoRemoteOtter

German-speaking Customer Service Representative | 100% Remote (Inbound)

Posted 1 hour ago
Customer Service
Full Time
Worldwide
Up to 1600€ gross/month

Overview

We are currently seeking German-speaking Customer Service Representatives for a stable inbound customer service project in the energy and real estate services sector. In this position, you will assist property managers and tenants with service inquiries, appointment scheduling, and billing issues primarily through phone and written communication.

In Short

  • 100% Remote position
  • Full-time employment
  • Fix salary plus monthly performance bonus
  • Focus on high-quality customer service without sales or outbound activities
  • Handle incoming customer inquiries primarily via phone
  • Assist with appointment scheduling and changes related to installation services
  • Provide support for billing inquiries
  • Coordinate appointments for meter readings
  • Work Monday to Friday between 08:00 and 18:00
  • Join a supportive team focused on quality customer service

Requirements

  • Fluent German (C1/C2 level) in spoken and written form
  • Initial experience in telephone customer service or strong motivation for inbound customer support
  • Stable internet connection and power supply for remote work
  • Proficient with PC and digital communication tools
  • Patient, service-oriented personality with clear communication
  • Reliable work ethic and quick comprehension
  • Willingness to handle written customer inquiries
  • Interest in a long-term role in customer service

Benefits

  • Salary: Up to €1600 gross
  • Inbound customer service position without sales responsibility
  • Structured onboarding and clear processes
  • Stable full-time employment in an established service environment
  • Opportunity to gain experience in the energy and real estate sector
  • Supportive team with a focus on high-quality customer service
Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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