Crisis Counselor Supervisor, Substitute - Temporary - Remote

Overview

This is a fully remote temporary position for a Crisis Counselor Supervisor Sub who will oversee conversations between texters and conversation takers, ensuring high-quality service and adherence to clinical policies.

In Short

• Fully remote position.
• Temporary role limited to residents in Texas, Michigan, Illinois, North Carolina, or Florida.
• Oversee multiple conversations on a remote platform.
• Provide quality assurance oversight in crisis conversations.
• Lead with empathy and adhere to clinical policies.
• Monitor conversations for training adherence and quality support.
• Triage high-risk conversations.
• Assist in developing safety plans for texters.
• Provide real-time feedback on conversation quality.
• Engage with Supervisor Chat for smooth operations.

Requirements

• 1+ year of crisis intervention work experience.
• Knowledge of crisis intervention and mental health care trends.
• Ability to multitask in a fast-paced environment.
• Intermediate G-suite and technical skills.
• Commitment to equity and inclusion.

Benefits

• Work in a fast-moving, growing organization.
• Contribute to a critical mission of crisis support.
• Flexible work environment.