Customer Support Specialist for voice and chat account - Remote

Overview

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

In Short

• Responding to inquiries and complaints from customers via voice calls and/or chat
• Providing prompt, courteous, and professional service to all clients
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Collaborating with the customer support team to ensure timely and efficient issue resolution
• Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

• Strong communication skills
• Experience in customer service
• Ability to troubleshoot technical issues
• Detail-oriented with record-keeping skills
• Team player with a collaborative mindset

Benefits

• Dynamic work environment
• Opportunities for professional growth
• Flexible working hours