Senior Customer Enablement Engineer - Remote

Overview

As a Senior Customer Enablement Engineer, you will guide customers through their initial technical journey during onboarding. You will be at the forefront of ensuring our customers have a seamless and positive onboarding experience with our technical products and services. Here, you will understand their unique requirements and challenges, and deliver solutions that meet their needs. Your role will enable customers to leverage our products thoroughly, ensuring their ongoing satisfaction, and loyalty.

In Short

• Guide new customers through the technical onboarding process.
• Provide deep subject matter expertise on Corellium solutions.
• Offer technical guidance on use case implementation.
• Resolve customer issues promptly and escalate complex problems.
• Communicate technical concepts to non-technical audiences.
• Collect customer feedback and work with product development.
• Maintain regular communication with assigned accounts.
• Create and maintain a knowledge base of customer interactions.
• Work closely with support, sales, and product development teams.
• Expected travel under 5%.

Requirements

• Bachelor’s degree.
• 2+ years of experience in a customer-facing technical role.
• Strong understanding of Linux system administration, virtualization, and networking.
• Familiarity with mobile operating systems.
• Scripting experience is helpful.
• Self-motivated as a remote worker.
• Working knowledge of CRM and customer messaging tools.
• Excellent problem-solving and analytical skills.

Benefits

• Work with passionate experts.
• Inclusive and collaborative culture.
• Continuous learning opportunities.
• Competitive salary and comprehensive benefits package.
• Remote flexibility.