Senior Customer Enablement Engineer - Remote

Overview

As a Senior Customer Enablement Engineer, you will guide customers through their initial technical journey during onboarding, ensuring a seamless and positive experience with our technical products and services.

In Short

• Guide new customers through the technical onboarding process.
• Provide deep subject matter expertise on Corellium solutions.
• Offer technical guidance on use case implementation.
• Resolve customer issues promptly.
• Communicate technical concepts to non-technical audiences.
• Collect customer feedback for product improvements.
• Maintain regular communication with assigned accounts.
• Create and maintain a knowledge base of customer interactions.
• Work closely with support, sales, and product development teams.
• Expected travel under 5%.

Requirements

• Bachelor’s degree.
• 2+ years of experience in a customer-facing technical role.
• Strong understanding of Linux system administration, virtualization, and networking.
• Familiarity with mobile operating systems.
• Scripting experience is helpful.
• Self-motivated remote worker.
• Working knowledge of CRM and customer messaging tools.
• Excellent problem-solving and analytical skills.

Benefits

• Collaborate with passionate experts.
• Inclusive and collaborative culture.
• Continuous learning opportunities.
• Competitive salary and benefits package.
• Fully remote position.